Refund Policy
1.1 Return of Goods
1.1.1 Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then return the Goods to us without delay and at the latest within 14 days of notifying us of your cancellation.
1.1.2 You must return the Goods at your own risk and at your own cost unless we offer to pay the cost of return. We may offer to collect the Goods from you and charge you for the cost of collecting the Goods. If we offer to collect the Goods, we will contact you to ascertain whether you agree to us collecting the Goods, whether you agree to pay the costs of collection if we are charging you for collection, and if so, to make arrangements for collection. If you agree to pay the costs of collection, we may deduct this from any sum we owe you.
1.1.3 If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics or functioning of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us.
1.2 Refunds on cancellation
1.2.1 So long as you are entitled to cancel and have complied with your obligations under clauses 11.2 and 11.3, we will refund you the balance of the price and any standard delivery costs you paid to us after deducting:
1.2.1.1 any reduction in the value of the Goods in accordance with clause 11.3.3; and
1.2.1.2 any cost to us of collecting the Goods (if applicable).
1.2.2 If the Contract is for the supply of goods only, or for goods and services with the main purpose being the supply of goods, unless we have agreed to collect the Goods from you, we will refund you the sum in clause 11.4.1 within 14 days after the earlier of:
1.2.2.1 the day on which we receive the Goods back from you, or
1.2.2.2 the day on which you supply evidence to us that you have sent the Goods back to us.
1.2.3 If the Contract is for the supply of goods only, or for goods and services with the main purpose being the supply of goods and we have agreed to collect the Goods from you, we will refund you the sum in clause 11.4.1 within 14 days of our receipt of your cancellation notice.
1.2.4 We will refund you the sum in clause 11.4.1 using the same method of payment used by you, unless you agree to a refund by a different method of payment.
1.3 Exception to the right to cancel
You will not have a right to cancel in the following situations:
1.3.1 The Contract is for goods which are bespoke or have been personalised or which may deteriorate (such as food).
1.3.2 The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us.
1.3.3 The Contract is for the supply of alcoholic beverages where their value is dependent on fluctuations in the market which cannot be controlled by us, we have agreed the price and we can only deliver after 30 days.
1.3.4 The Contract is for the sale of land or financial services.
1.3.5 The Contract is for rental of accommodation for residential purposes.
1.3.6 The Contract is for construction or conversion of buildings.
1.3.7 The Contract is for accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities where there is a specific date or period for performance.
1.3.8 The Contract is for the supply of sealed audio or video recordings and computer software and they have become unsealed after delivery.
1.3.9 The Contract is for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and they have become unsealed after delivery.
1.3.10 The Contract is for the supply of newspapers, magazines and other periodicals, except for subscription contracts.
1.3.11 The Contract is for the supply of goods which have become mixed inseparably with other items after delivery.